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..... how does an OLD person, in failing health, with no computer handle this?

I too have been trying to get a new Part D plan for next year. In my working care I was a computer systems technical professional, so I am very familiar with databases and computer systems. I made my decision which plan I wanted and enrolled online with Medco. Two weeks went by and I went to check on my enrollment status and to my surprise they had nothing on me. Then I called and enrolled over the phone. Ten days passed and I had not received any letter of confirmation. So I called again and was told they did not have anything on me again. After a third call I finally got a customer rep. to admit that they were having trouble with their systems and databases and that to call back in about week, if I don't get a call from them. My wife's enrollment went smoothly and got a letter of confirmation. This is very frustrating and I am about ready to forget all about it. Maybe I will just get my medications from Walmart, Costco, etc. since my current medications are all generic.
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