21 cents I called the phone company the other day to have them remove an 11 cent "late charge". They had previously removed a $7-something charge that shouldn't have been on my bill but not quickly enough for me to avoid a late charge for that erroneous charge. I felt a little silly wasting my time calling the phone company (of all the companies in the world, you'd think the phone company would make taking care of business over the phone quick and easy). They wasted more than 11 cents of their time "looking into it", but then graciously reversed the charge. OS
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