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2/3 of the problems are "design problems"

Which is to say, if you want it fixed you'll need to put out another $30K or $40K or $50K for the next year's model. "Design problems" on current production rarely get corrected once you've signed and driven away.
-- KennyO

That's not what I mean... and I don't think that's what the article means.

Consumer Reports is a great case in point. They hate, yes hate, the Ford touch screens. They made that very clear to us before we ever started production. That is a "design problem" in the language of the industry. It isn't that they don't work, it's that they are touchy (or maybe not touchy enough), you leave fingerprints on them.... and most importantly to CR..... you can't make adjustments by feel. You have to look at them.

I would call this kind of "design problem" to be largely a difference in design philosophy. And, it appears that customers aren't crazy about it. Ford is taking some steps to address that by adding some buttons, but that's not a complete "fix" because there is way too much functionality to be replaced by buttons. There just isn't enough space to put in all the buttons you'd need to replace the screens.

Are you willing to accept less functionality? Then buy a car without screens.

I would note that BMW has been raked over the coals for their screen system as well, but not quite as much.

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