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There's a subscription-only New Yorker piece this week claiming that 60% of AOL's profits come from misinformed consumers who are paying for services they don't need or could get for free if they just asked. Can't link to the original story, so here are some follow-up stories about the story from Business Insider (who had to quickly retract calling AOL a "scam") and Huffington Post:


<blockquote>The company still gets eighty percent of its profits from subscribers, many of whom are older people who have cable or DSL service but don't realize that they need not pay an additional twenty-five dollars a month to get online and check their e-mail. "The dirty little secret," a former AOL executive says, "is that seventy-five percent of the people who subscribe to AOL's dial-up service don't need it."</blockquote>
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