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Subject:  Re: Apple Customer Service upgrade Date:  3/15/2001  11:46 AM
Author:  0xF00L Number:  2786 of 70362

"Ok, let me just type in that order number... Hmmm, I'm having some trouble finding the number... Can we try your phone number... hmmm... Arrrghh, I hate this computer!... whoops, not the computer I mean, uh, its the software... Can we call you back?"

Well it actually does seem more appropriate to
blame the software. Seems like the GUI was not
set up to be very efficient. Changing query
type from order number to phone number did not
seem to be easy from the conversation.

Seems like one field that was smart enough
to understand nnn-nnn-nnnn is a phone number,
and a regular number would be a great improvement
for the customer service software.

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