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URL:  http://boards.fool.com/ive-been-dealing-with-fidelity-for-about-10-20165709.aspx

Subject:  Re: Bad Vanguard Experience Date:  1/16/2004  4:21 PM
Author:  2old4bs Number:  38590 of 78166

I've been dealing with Fidelity for about 10 years, and I have always found their service to be completely professional and reliable. I can say with assurance that their customer service is, without exception, the best of any organization I deal with (not just financial firms). Just recently I moved some of my portfolio to Vanguard to take advantage of the lower fees on some Vanguard funds that were not offered by Fidelity.

I didn't move any of my IRAs though, because I didn't want to make the switch permanent until I had some experience dealing with Vanguard. I am already not too happy with how their accounts are handled. For example, with a Fidelity brokerage account, when you buy and sell funds, all the monies are run through the 'sweep' account automatically. Not so with Va