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URL:  http://boards.fool.com/a-complaint-letter-officially-puts-them-on-20224717.aspx

Subject:  Re: Bad Vanguard Experience Date:  1/27/2004  4:19 PM
Author:  RetiredVermonter Number:  38776 of 75335

A complaint letter officially puts them on notice. Calls do not. Even if you think your call was successful, it should always be followed up with a letter.

Ordinarily, I would agree, but I KNOW my call was successful, because the change WAS made by Tuesday, as I had demanded.

I don't think the folks there wanted a letter of the type I was threatening to write going to the Times or to the SEC, either.

I try a call first. If that doesn't work, THEN I write!

Vermonter
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