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|Subject: Re: Bad Vanguard Experience||Date: 1/27/2004 4:19 PM|
|Author: RetiredVermonter||Number: 38776 of 78143|
A complaint letter officially puts them on notice. Calls do not. Even if you think your call was successful, it should always be followed up with a letter.
Ordinarily, I would agree, but I KNOW my call was successful, because the change WAS made by Tuesday, as I had demanded.
I don't think the folks there wanted a letter of the type I was threatening to write going to the Times or to the SEC, either.
I try a call first. If that doesn't work, THEN I write!
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