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Subject:  Gotta Love Apple Customer Service! Date:  6/22/2010  1:50 PM
Author:  rita205 Number:  52181 of 70437

Subtitled: "Would Dell do this?"

So, to go along with my new MBP, I decided I wanted to give MobileMe a try. I looked at the MobileMe page of Apple's website, and saw that there was an offer of $30 off the price for purchasers of new equipment - and that included refurbished models, too. The notice said to just add MobileMe to your purchase, and the discount would be applied.

I started calling to find out how I could take advantage of the discount after the fact, since my order has already been filled. Early this morning, I tried the Customer Service number, where all I got was the robot. Good as the robot is at understanding customer phrases, it really wasn't getting me. When I asked to be switched to a rep, the message given was that no one was available. I tried the Apple Store number, with the same results.

I waited a bit, and started again - this time I called the number for MobileMe support. I got a live person, but he determined that I needed Customer Service. When I got a live person there, I explained that I had an order already on its way, gave him the order number, and asked whether I could take advantage of the discount. He said, "Sure", and went on to tell me that he was placing my order for MobileMe. I asked about billing, and I said "oh, so you'll just bill the same credit card?".

The response? "No, I'm going to fill this order at no charge to you. You had to sit on hold twice, and I see that we didn't make the offer very clear on our website, so to make up for your inconvenience, we'll cover the cost."

What can I say? Cool! This is getting to be a lot of fun!

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