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URL:  http://boards.fool.com/cody-i-suspect-that-it-is-the-old-cliche-that-29035354.aspx

Subject:  Re: Mastercard doesn't work on Delta and Air Can Date:  1/16/2011  9:06 PM
Author:  UnkaBob Number:  2313 of 2323

Cody:
I suspect that it is the old cliche that only a small percentage of unhappy customers will actually complain and you will never hear about the vast majority who just don't return. Mastercard are in the "loan business". They make money on both ends of any tranaction but they make a killing on overdue accounts. Providing service is an expense not measurably related to revenue.

Just my cynical opinion.

Bob
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