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URL:  http://boards.fool.com/this-may-sound-obvious-but-have-you-notified-30318508.aspx

Subject:  Re: Thinking of upgrading to Q-2013 ... DON'T ! Date:  10/14/2012  8:46 AM
Author:  billjam Number:  10013 of 10320

This may sound obvious but have you notified Intuit about your experience and dissatisfaction? Research shows most customers will tell all their friends about a bad experience with a business but never tell the business itself. They just stop shopping there. Intuit can't fix it if they don't know about it.

On the other side, people rarely tell their friends about a good experience with a business.
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