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Subject:  Re: Consumer Issues Date:  12/14/2012  7:55 AM
Author:  Jennlee222 Number:  869579 of 890140

I emailed the company to get more info on what their guarantee offers and the response from their staff indicates the guarantee only covers if the product was not by its sell-by date or that it is not authentic. You may have a case here under the guarantee if your credit card company needs evidence - this website indicates that they are not authorized resellers of the Environ product:

What they actually cover is not what they indicate on the website with their terms of "risk free" and "100% money back guarantee." They also indicated that if your product is not "fresh" (within sell-by date) that they send a replacement or give credit for other product, so it is not even really a money back guarantee, although they do use that term on their website.

One other thing they did say, when I asked what I could do if the product caused skin problems, is this:

the Environ system is built on the concept of a Vit A ladder ... starting on lower concentrations and working your way up to higher concentrations. Retinoid reactions ( whilst not common ) can occur with any topical Vitamin A product. They occur as a result of the skin adjusting to increased concentrations of the essential anti-oxidants. An uninformed user may believe a r