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Subject:  Outsourcing has problems Date:  1/30/2013  10:03 AM
Author:  telegraph Number:  669194 of 847348

'Wales, never heard of it:' What a Welsh BT customer was told as she spoke to a call centre worker in India

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At least she didn't have to wait 2 hours in line listening to 'YOur call is important to us. Don't hang up. It will be ignored in the order of who tried to get an answer first. '

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