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|Subject: Outsourcing has problems||Date: 1/30/2013 10:03 AM|
|Author: telegraph||Number: 669194 of 864667|
'Wales, never heard of it:' What a Welsh BT customer was told as she spoke to a call centre worker in India
Read more: http://www.dailymail.co.uk/news/article-2270536/Wales-heard-...
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At least she didn't have to wait 2 hours in line listening to 'YOur call is important to us. Don't hang up. It will be ignored in the order of who tried to get an answer first. '
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