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Subject:  Re: Hot Coffee Date:  3/1/2013  12:41 PM
Author:  sykesix Number:  418714 of 507882

Her point was that McDonald's had already had 700 incidents of "burned" customers. They should have known it was a danger but continued to serve it that way anyway, even though such a high temperature was unnecessary.

700 incidents in ten years. McDonald's serves half billion cups a year. So roughly speaking, that's about one incident every ten million cups. You have a better chance of getting struck by lightning than burned by a cup of McDonald's coffee. If McDonald's coffee was really dangerously too hot, then people would be getting burned all the time. But they aren't.

I suspect but there's no way to know for sure, that given the low rate of occurrence that those outliers are due to things like equipment malfunction or inattentive employees rather than policy. If that's the case, then it's McDonald's fault. But that wasn't alleged in the unfortunate woman's lawsuit.
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