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|Subject: Re: Hot Coffee||Date: 3/1/2013 4:25 PM|
|Author: sykesix||Number: 418742 of 492504|
See, that's where you have it wrong. People "expect" coffee to be served at a temperature they're used to. At home it's about 140. At Denny's it's about 150. At Starbucks it's about 160. Only at McDonald's was it required to be 185 and sometimes as high as 190.
Okay, I'll bite. What was McDonald's motivation to serve coffee hotter than what people expected? What possible benefit could they get from doing that? If your one job is to serve food, why not serve it at the spot on temperature people want? This isn't like the Ford Pinto where McDonald's is saving money by serving too hot.
I submit that people really do expect coffee to be hot. I'll reference a similar lawsuit that was dismissed, as there is a good discussion of this very issue.
It turns out the ANSI standard for home coffee makes is for coffee to be brewed at 200 degrees, and held at a minimum temperature of 170 F. That *is* the industry standard.
But those are entirely inequivalent examples. It's not "the same" with coffee temperature. You cannot mop the floors without getting them wet. (And then, at least, they put down warning cones. The McDonald's cup didn't have so much as a "hot" label on it.)
You can't brew coffee without hot water. The McDonald's cup did have a warning label on it, and the plaintiff even said she saw it.
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