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URL:  http://boards.fool.com/see-thats-where-you-have-it-wrong-people-30569394.aspx

Subject:  Re: Hot Coffee Date:  3/1/2013  4:25 PM
Author:  sykesix Number:  418742 of 456981

See, that's where you have it wrong. People "expect" coffee to be served at a temperature they're used to. At home it's about 140. At Denny's it's about 150. At Starbucks it's about 160. Only at McDonald's was it required to be 185 and sometimes as high as 190.

Okay, I'll bite. What was McDonald's motivation to serve coffee hotter than what people expected? What possible benefit could they get from doing that? If your one job is to serve food, why not serve it at the spot on temperature people want? This isn't like the Ford Pinto where McDonald's is saving money by serving too hot.

I submit that people really do expect coffee to be hot. I'll reference a similar lawsuit that was dismissed, as there is a good discussion of this very issue.