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Stocks B / Berkshire Hathaway
|Subject: Wal-Mart #1…||Date: 3/24/2013 7:00 PM|
|Author: kelbon||Number: 200404 of 216145|
…for worst customer satisfaction.
Customer satisfaction score: 71
12-month revenue: $469.16 billion
One-yr. share price change: 22.65%
Industry: Department and discount stores; supermarkets
Among all retailers rated by the ACSI for customer satisfaction, none received a worse score than the 71 for Wal-Mart Stores Inc. WMT +1.57% , which it received from the ACSI when it was graded as a department and discount store. When graded for customer satisfaction as a supermarket, Walmart’s ACSI score was not much better, at just a 72. This was by far the worst in that category. This is hardly new territory for the company. Walmart has been the lowest rated department or discount store in the nation every year between 2007 through 2012. Worse, it has been the lowest rated supermarket every year since 2005. And the company’s performance in e-commerce is not particularly impressive either. According to ForeSee’s E-Retail Satisfaction Index, Walmart received a grade of 78 on a 100 point scale during the 2012 holiday season, while rival Amazon.com led all e-retailers with a score of 88.
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