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Author: ultimatespinach Three stars, 500 posts Feste Award Nominee! Old School Fool Global Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 5162  
Subject: A modest request of TMF Date: 5/6/2012 2:59 PM
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As a charter subscriber to Global Gains devoted enough to be paid up through the end of 2017, I'm very sorry to see the service terminated. It's been a great companion in my efforts to understand the planet beyond the borders of the good ol' USA. Someone wrote on one of these threads that it was a great complement to his/her subscription to The Economist, and I agree.

Parenthetically, I'm not sure I understand the economic rationale that's been advanced. I realize this is my own problem, TMF can do what it likes whether I get it or not, and I certainly don't begrudge it the right to make business decisions in its own interest. But if it now intends to pay Nathan to run a free international portfolio on Fool.com, it will surely derive less revenue from his efforts than it derives currently from GG. So, to echo a few others, why not simply eliminate the printed newsletter, which must represent the lion's share of the cost, and fold the existing GG site into Nathan's new, more widely-available portfolio. That would allow the GG community, small though it might be, to stay together if we have the will, at what must be the relatively nominal cost of maintaining the boards.

The most disturbing aspect of this development to me is its impact on my view of TMF. I was a charter subscriber to Hidden Gems as well, and an early subscriber to SA, so Tom, David and their various accomplices have had a big influence on my education and amusement as an investor. I got to engage Tom personally on the HG boards numerous times as a know-it-all novice, and I recall both his wisdom and good humor with fondness. Later, as a GG subscriber, I got a Beijing restaurant recommendation from Bill Mann that led to a wonderful night out. Bill also favored me with a remarkably honest explanation, over the phone, for marketing pitches I had attacked on the boards. I will always be grateful for the consideration of those guys in particular.

In my experience, dealing with a variety of consumer-facing businesses, there is a line businesses can cross beyond which the consumer begins to perceive them as caring about little more than sucking as much money out of them as possible. The most obvious examples are the many internet-based offers of books or CDs or DVDs to help you accomplish this or that self-help goal; no sooner have you provided your credit card number for the service you want than you are inundated with pitches for ten more, before the first has provided a dime's worth of value for the investment you've already made. Other, more traditional businesses also devolve into this transparently money-hungry profile. The airlines, for example, which once emphasized customer service (yes, I'm that old) and now simply sneer at the customer while piling on every conceivable additional fee. Buy a Dell computer and you are sentenced to a lifetime of "reminders" of add-on services you need to buy right away. And so on.

For a long time, TMF seemed devoted to the education of the individual investor and the debunking of the b.s. being sold by the financial services industry. It earned a reputation for devotion to the actual needs of its customers, many of whom paid for nothing more than the occasional book. Evidently, this proved a great model for altruism, not so great for business. So it launched the various paid newsletters. These represented a genuine value, in my opinion, offering the printed and digital wisdom of Tom, David, Bill and a growing cadre of young analysts for a few hundred bucks a year, depending on just how many of the letters you wanted.

It was at the next stage where they lost this particular customer. They began upselling the customer base to more expensive services. They used (and continue to use) the interminable marketing pitches made famous by various hucksters of renown. (Bill's frank explanation, by the way, boiled down: They work.) The most obvious tell that they were no longer operating in service of the customer was that you had a devil of a time (and still do) determining the price of these services. You were required, apparently, to wade through interminable sales pitches, which, being an ADD sort, I was never able to do. In any case, paying thousands of dollars a year to investment advisers is precisely what I came to TMF to avoid. My intent was always to direct my own investments; both for the edification and the savings, because I am congenitally cheap.

So I stuck with the letters, which I still considered a good value. Alas, they did not stick with me. Tom abandoned HG, but I stuck with it because Bill was still there, and I followed Bill as he blazed the trail to GG. Then Bill was drafted into asset management. I found I was no longer in sync with the HG advisers, so I regretfully gave it up. But I considered Tim a worthy successor to Bill at GG, so I stayed. I took GG's sales pitches literally and invested in a lifetime of learning about the world and its businesses by using offered discounts to buy a subscription way into the future.

I still feel like I'm just getting to know Nathan and Nate, and now the whole thing is going away. TMF's main dogma on investing is that it is a lifetime pursuit, accomplished most wisely with a long-term time horizon. And yet none of the TMF vehicles in which I've invested has turned out to be long-term at all. Once GG goes away, my only remaining subscriptions will be to SA and RB, because David's presence is still palpable there.

Which (finally), brings me to my modest request. I have reviewed MDP's portfolio and find it is not for me. I do not need to pay anyone to suggest I buy Microsoft stock. Thanks to many years of reading TMF, I feel more than capable of making that decision, or not, on my own. So converting my GG subscription to MDP will be a waste and if that is my only alternative, I suppose I will have to cancel. But I would happily accept applying the years that remain on my GG scrip to my existing scrips to SA and RB. Perhaps other GG patrons would receive such an offer happily as well. Why not offer a slightly more flexible choice than the proposed MDP-or-nothing option? Why not offer to convert remaining GG scrips into those of any of the other letters -- SA, RB, IV, II -- (assuming TMF does not intend to kill off any of those imminently), perhaps with some bonus time attached to compensate for the relatively more expensive cost of GG?

As I say, just a suggestion, but from TMF's point of view, I would think converting existing GG scrips into other scrips would beat the cash outflow of a bunch of refunds.

My thanks to all who made GG an interesting, vibrant service during its lifetime. I've learned a great deal. Thankfully, I still have The Economist.
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Author: TriangleAnomaly One star, 50 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 4967 of 5162
Subject: Re: A modest request of TMF Date: 5/6/2012 4:13 PM
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Goodness gracious!

One of the best measures of the health of something like MF is the quality of the community that it actively engages.

For members who have not been around that long, Ultimate Spinach is without much question the best community contributor the MF boards have ever had.

His absence from the boards has been, IMO, real evidence of a problem; I doubt that this return can be viewed as evidence that the problem has been resolved.

In any event, US, although we rarely interacted, I certainly enjoyed your board contributions over the years. Thank you.

Hail and Farewell!

Rich

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Author: veitclub One star, 50 posts Old School Fool Global Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 4968 of 5162
Subject: Re: A modest request of TMF Date: 5/6/2012 5:03 PM
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Ultimatespinach, I wish I could rec your post 10 times over for all the right notes that it strikes.

veitclub,
(Very) intermittent poster, avid reader around here. And a fellow Economist afficionado.

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Author: LTInvestorJim Big red star, 1000 posts Ticker Guide Global Fool SC1 Blue Captain Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 4969 of 5162
Subject: Re: A modest request of TMF Date: 5/7/2012 12:06 AM
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ultimate --

Very nice post. I wish we were hearing more from you these days.

What I wish TMF would do is to open up the closed services -- Pro, Alpha, Options, IV...I don't even really know what's out there -- to GG subscribers only for a limited time. That seems fair to me, and if we GG refugees are willing to put more money into MF, why wouldn't MF want to take it? Might the few additional members to these limited services be worth trying to retain these people and maintaining their loyalty? After all, if GG had not been available when these other services were open, I might have enrolled when I could. Now I can't.

I agree MDP doesn't sound interesting. I already subscribe to most of the underlying services, so I already get the analysis I need on those companies. The MDP advisor has come out and said the international exposure will mainly be through multinationals, not foreign companies. There just isn't anything there that's important to me.

On the other hand, the other closed services add elements that potentially add something to what I already have, so they are more interesting.

And by the way, I agree about The Economist. It's become my favorite magazine, but I'm afraid part of that was synergistic with the GG input and discussions. I have a feeling I'm going to be less interested in it going forward without GG and the community around it.

Jim

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Author: TMFWordNerd Big red star, 1000 posts Global Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 4976 of 5162
Subject: Re: A modest request of TMF Date: 5/7/2012 4:40 PM
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ultimatespinach,
Thank you for your kind words, honesty, and civility. I suggest you get in touch with the Fool's member services team; any of those good folks should be able to help you convert your remaining subscription balance to a service more suited to your investing needs.
Contact the team at membersupport@fool.com or 888-665-3665, 9 a.m. to 5 p.m. ET, Monday through Friday. As your request might be rather complicated to process, I suggest you call rather than email, so you can be sure your request is understood.
Best of luck in your continuing investing journey, and I hope we'll see you over at Nathan's free portfolio later this month.
--Tracy

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Author: LeKitKat Big gold star, 5000 posts Top Favorite Fools Top Recommended Fools Feste Award Nominee! Feste Award Winner! Old School Fool Global Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 5111 of 5162
Subject: Re: A modest request of TMF Date: 7/22/2012 11:37 AM
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nice to see you back US after an extended absence. Will be hoping you stay and post occasionally. Always thought you were one of the most measured and erudite people on the boards

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Author: ultimatespinach Three stars, 500 posts Feste Award Nominee! Old School Fool Global Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 5112 of 5162
Subject: Re: A modest request of TMF Date: 7/24/2012 1:24 PM
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Good to hear from you, Kat. Thanks for the kind words.

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