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In its eight-year history, Akamai has branched out to the point that the company believes it can maintain operations without interruption from any one of four sites: an operations center at the Cambridge headquarters; two newer operations centers in San Mateo, Calif., and Bangalore, India; and an emergency backup office 5 miles away from headquarters.

In the event that all three operations centers are simultaneously knocked out, Akamai's Cambridge staff could use the emergency backup office, or manage the server network by using laptops and logging onto a secure internal computer system.

The three global operations centers and emergency office have increased Akamai's real estate and equipment costs as well as travel bills.

"There is inefficiency for us," Akamai's Sagan said. "But you can't look customers in the eye and say, 'We haven't done enough to make sure we can handle a disaster.'"
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