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No. of Recommendations: 6
Dear Bank,

I appreciate this new mobile service you have. I signed up for it and it sent a text to my phone that said (paraphrased):

Thank you for signing up for this service. For help, text HELP or call this number: xxx-xxx-xxxx

So I replied HELP in order to see what help was available. The response?

For help, call xxx-xxx-xxxx

Seriously? Your first text with the phone number included another option which only points back to the phone number? What was the point of that?

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