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Andersen Consulting and Nortel Networks Join Forces to HelpTelecommunications Service Providers Transform Their Businesses to Thrive in New Internet Service Economy

excerpt from PRNewswire:

Companies Form Global Alliance To Help Service Providers

Manage and Deliver New eCommerce Services

OTTAWA and BOSTON, Feb. 16 /PRNewswire/ - Andersen Consulting and Nortel Networks (NYSE/TSE: NT) today announced a global alliance to help telecommunications service providers build the business infrastructure to create, deliver and manage robust new eCommerce applications and services - quickly and profitably.

A new Internet service economy is emerging. Service providers can no longer effectively compete on basic Internet access alone,' said Steve Nicolle, Vice-President and General Manager, Service Ware Solutions, Nortel Networks. ``Both new and established service providers need to `dot-com' their businesses, build personalized relationships with their customers and - through a cost-effective, scalable business model - rapidly create new services to address this exploding market.'

With this alliance, Andersen Consulting and Nortel Networks have the ability to provide customized solutions for service providers' networking needs -- from software and equipment to the skills required to build next-generation internet protocol (IP) network, service and business strategies. As leaders in eCommerce and building the high-performance Internet, Andersen Consulting and Nortel Networks are well positioned to enable service providers to succeed in a rapidly evolving marketplace.

The companies said the relationship was forged to help transform the service provider-customer relationship by providing seamless solutions for IP service delivery and management; an integrated delivery of services across customer care, billing, activation, provisioning, and assurance platforms; and intelligence-based services enabled by Nortel Networks' Preside policy management, security, quality of service (QoS) and directory solutions.

The Preside service-enabling software portfolio will give service providers a solid understanding of customer preferences; deliver tailored services specific to each customer; and leverage creative, new self-service tools,' said Nicolle.


In the next few years, winning in the IP networking space will be critical for service provider companies,' said Andre Hughes, Global Managing Partner, Network Transformation for Andersen Consulting. ``While delivering profitable IP services is inherently challenging, products such as Nortel Networks' Preside portfolio provide the required capabilities for IP service delivery and management. By giving telecommunications companies a single source to understand and integrate IP into an extended network, this alliance will help these companies capture new traffic, add substantial revenue growth, and increase their competitive positioning.'

This global alliance is strategically important for both Nortel Networks and Andersen Consulting,' said Nicolle. ``With Preside, service providers can create a rich set of eServices. This capability, combined with the IP service business integration expertise of Andersen Consulting, will allow service providers to create IP-enabled business strategies that deliver profitable, differentiated, and reliable IP services.'

As part of the alliance, Andersen Consulting professionals will be fully trained on the Nortel Networks' Preside portfolio. Nortel Networks and Andersen Consulting intend to build world-class delivery capabilities using the Andersen Consulting Global Solution Center network. Andersen Consulting and Nortel Networks will also form joint account teams to manage marketplace opportunities.


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