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Author: TMFRunkle Big gold star, 5000 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 37586  
Subject: Annoying Clients Date: 3/24/2001 9:54 PM
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I got called by a client at 7:30 this morning, and just got called now - it's 9:50 PM. I didn't answer this evening, I let my voice mail get it (thank God for Caller ID). Considering this is Saturday, I'm not real pleased with this. The same client called me Sunday evening at 10PM. These were not emergency calls either.

This is really aggravating, but seems to be common in my business. Since my business phone is my cell phone AND I use it for personal calls, I don't have the option of turning it off. I was at a seminar today with the owner of another engineering firm, and he gets the same hassles. Personally, I could never call someone I do business with on weekends, much less at 7:30 AM or 10:00 PM. Sheesh!

George
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Author: TMFRunkle Big gold star, 5000 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 7181 of 37586
Subject: Re: Annoying Clients Date: 3/24/2001 9:56 PM
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Ooops! Wrong board - I thought I was still back in the self-employed Fools board. Sorry. I'm still annoyed! I kind of expect annoyances with my Reserve service, but not my civilian business :)

George

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Author: themeateater Big red star, 1000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 7182 of 37586
Subject: Re: Annoying Clients Date: 3/25/2001 8:41 AM
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TMFRunkle, ( after posting to the wrong board) - Personally, I could never call someone I do business with on weekends, much less at 7:30 AM or
10:00 PM. Sheesh!


Then you should never join the military!


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Author: TMFRunkle Big gold star, 5000 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 7183 of 37586
Subject: Re: Annoying Clients Date: 3/25/2001 9:49 AM
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<<TMFRunkle, ( after posting to the wrong board) - Personally, I could never call someone I do business with on weekends, much less at 7:30 AM or
10:00 PM. Sheesh! >>

Then you should never join the military!

I knew I'd get a response like that. When I'm pulling active duty with the Reserves, I expect inconveniences. I also expect being called late at night and so on, which happened to me when I was in the Guard and was activated for state active duty. Service in the military involves just that - service for a higher purpose.

My own civilian business is to provide services for people too - but lives, democracy, and freedom don't depend on my engineering firm. Unless it's an emergency (a building falling down, or something has to be done quickly or a sale won't go through), there's no reason for my clients to call me at odd hours. As I said in the previous message, I posted this by mistake here instead of the Self-Employed Fools board.

There is a HUGE difference between the level of service that has to be provided to the military and to a civilian occupation (with exception of ones like firefighter/police/doctor, where lives depend on you). It amazes me how much people don't understand that. In 1996, my Air National Guard unit was flying refueling missions for Bosnia. They were getting less than 24 hours notice for each mission, and it was snowing all through that winter. I had to keep a crew on alert to plow snow off our ramp and taxiways all winter. I was in on Christmas Eve plowing snow. I actually had friends say "how can they make you do that?" Well, it's not the same as a civilian business. If we didn't plow snow, the missions would get scrubbed, and if another tanker unit couldn't be available, the flight carrying troops would be canceled. A whole series of problems would happen.

I'm sure I've ranted a number of times here about people who duck exercises, operations, and deployments. I've had people count up their hours they worked on active duty and try to demand "comp time". One captain I knew claimed he was owed 45 days of "compensation time" for all the extra hours he supposedly worked overtime. He was forced to resign by the way - he did some pretty unethical stuff, so there was a deeper problem with him. A level of dedication is required to the military that you just don't get compensated for financially.

Now, in a civilian business I don't need to come in on late Christmas Eve to provide a design for a client. However, there are ones that have no lives that will try to insist on it. I had a boss in Texaco that called me one Christmas Eve and wanted me to contact every contractor and tell them to submit to us invoices for all work owed them that day. It would mean they would all be working late instead of being with their families, and I'd have to work late too. I ignored him and didn't do it. On Christmas while driving home from my in-laws I passed by our office. Guess who was at work - my boss! For what? Nothing depended on us getting work done, he was just being stupid. A couple years later the company forced him to retire, so that's what it got him. Generally, businesses in civilian life function to provide a service or product for a profit. That has to be remembered when you are scheduling your own work, or dealing with others.

Anyway, I hope I've made my point. The military is not the same as civilian life. Unfortunately, I've seen people put dedication in the wrong order.

George

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Author: themeateater Big red star, 1000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 7184 of 37586
Subject: Re: Annoying Clients Date: 3/25/2001 11:14 AM
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Sorry for the wise ass comment.

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Author: TMFRunkle Big gold star, 5000 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 7185 of 37586
Subject: Re: Annoying Clients Date: 3/25/2001 11:58 AM
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Sorry for the wise ass comment.

It's OK - I deserved it. That post didn't belong in this board without the qualifying remarks. My apologies for putting it here instead of the self-employed Fools board.

George

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Author: asimon3 One star, 50 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 7191 of 37586
Subject: Re: Annoying Clients Date: 3/26/2001 10:42 AM
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George,
Relax about posting to the wrong board...(I've been TDY for a few weeks (without 'Net access!) and came back to over 250 posts on the Military board alone...) All it takes is a little time or another cup of coffee to go thru the additional couple of posts. No big deal to me...[And as we all know here on this board, you are not a regular poster...ha ha..;-) ]

Alex


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