Any thoughts?While not specifically about the technical side, I would suggest the book "Good to Great" by Jim Collins. If you're not familiar with it, he suggests setting a BHAG (Big Hairy Audacious Goal), such as your formalizing the processes and procedures. I think getting buy-in from your employees is going to be harder than the actual work. As far as the technical side, I would start small, map out one of the more common procedures, and create a "manual" for that procedure. I work for a construction firm, and we have an entire "pre-construction manual" full of procedures and forms created over the decades, all basically just a collection of best practices. -Agg97
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