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Author: TMFSideshow Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 65338  
Subject: Apple Customer Service upgrade Date: 3/15/2001 10:28 AM
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Ok,

Am I the only one who thinks that Apple's Customer Service system/database is in DIRE need of an upgrade?

It seems impossible to call and get any kind of order status without an inordinate amount of holding and then the eventual call back.

Picture this:

Apple Customer Service Rep: "Hello, how may I help you"
Me: "Hi I'd like to inquire about the status of my order"
A: "Ok, let me just type in that order number... Hmmm, I'm having some trouble finding the number... Can we try your phone number... hmmm... Arrrghh, I hate this computer!... whoops, not the computer I mean, uh, its the software... Can we call you back?"

No lie, I had a customer service rep say he hated his machine then realize what he said and try to cover. Funny stuff.

I think Apple needs to ramp up their customer service tech to match their product tech. For a company that prides itself on providing a hassle-free computing experiance, the disconnects in their customer service department are disconcerting enough for those comfortable with Apple, let alone those crossing over from the Intel market.

just a thought/rant

Rob
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