At least Intuit offered some help. Don't expect anything from Microsoft. Not to disparage the product because I use it and like it better than Quicken but for the most part, software support is a joke. Let me explain (being a software engineer, I've learned how it works, which is exactly what I expected before I went to work for a software company). They hire people off the street. The company I worked for at least required a college degree (officially). They preferred people that had a degree that was somewhat related to the product. Unofficially, turnover is too high to be too particular. They give these new people a 1-2 week crash course in how the product works and put them on the phones. If you've used a product for 6 months or more, you probably know more than the tech support people. As soon as a tech support person becomes knowledgeable, they bail out for either another company or a meaningful position in the same company. It's a way into a software company. On top of that, it's an extremely stressful job, so people are motivated to get out as fast as they can. So for the most part, the lines are staffed with very inexperienced people. Good luck.
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