BBB is useless. I used them before and was successful 2 times against a fake presidental dollar firm in Canton, OH I also complained to the BBB against ABC Nissan for consistantly pestitering me on the phone and not wanting to take me off their phone list. Surprising that they actually have done something. There are quite a few complaints that businesses have to buy good ratings. Ratings are quickly upgraded once companies pay up. Regardless of how complaints are "resolved", once resolved BBB representatives can't discuss the complaint. Businesses with large number of complaints are reported as good because they have paid and complaints "answered." BBB ratings are unreliable, and consumers only have access to edited data.
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