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I ordered Bellsouth ISP and DSL service for my father (who already uses Bellsouth for his local telephone service) last week. They promised to deliver the DSL modem to his PO Box in 3 days. It actually took 4 days, but I did make the order late in the afternoon, and it didn't impact our installation schedule, so it was OK. The order taker was pleasant and able to help me easily, answered my questions clearly and easily. I was getting my father an Apple eMac (http://www.apple.com/emac/) and she didn't miss a beat in her order taking procedure. The DSL modem had complete instructions for Mac installation and it worked flawlessly. Bellsouth handled the switching situation on time. Within a couple of minutes of launching the software it had configured the email program for his new bellsouth address and the high speed DSL was working excellently. My father's eyes popped when he saw how quickly his formerly grindingly slow web page loads (typically newspaper sites) had become.

The coup was the next night when we set up an iSight video chat and he met my girlfriend for the first time via the internet. http://www.apple.com/isight/ We were doing 15 frames per second of real time full duplex communication using the DSL and it didn't have a single hitch.

If this is typical of how Bellsouth handles customers, loyalty should be high, and it bodes well for this side of their business.

Paul
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