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We rented a car, turned it in, no damage was noted, except that I noted to the turn in agent that the left rear door wouldn't open from the inside. It turns out that that was a child safety interlock.

Now we get a damage claim asserting that the left rear seat was loose. Either that was miscoding by the agent, or a previous family with young children dislodged the seat when installing a booster seat. The car had only a few hundred miles on it when we rented it. Or the manufacturer delivers the car with the child safety interlock actuated.

We had an adult passenger in that seat during the rental. He did not notice anything. We carried light cargo such as carry-on baggage on the seat, and I didn't notice anything obvious.

I called the claims adjuster with the company. They seemed responsive and are following up.

Should I alert my credit card company and block transactions from that company?

Any other actions I should take?

Also, the credit card company covers collision damage waivers, but unfortunately only for 15 day rentals. Ours was for 17 days.
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So I called the claims adjuster at the car rental agency and sent emails. After two calls, as well as the evidence that the car was still in use, they closed the claim without charging us, and sent an email and voicemail confirming this.

No harm no foul. Next time, I'll call the credit card I intend to use to verify that my intended rental will be covered under their damage waiver coverage, especially as pertains to the place and length of the rental.
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katinga,

You wrote, We rented a car, turned it in, no damage was noted, except that I noted to the turn in agent that the left rear door wouldn't open from the inside. It turns out that that was a child safety interlock.

Now we get a damage claim asserting that the left rear seat was loose. Either that was miscoding by the agent, or a previous family with young children dislodged the seat when installing a booster seat. The car had only a few hundred miles on it when we rented it. Or the manufacturer delivers the car with the child safety interlock actuated.

We had an adult passenger in that seat during the rental. He did not notice anything. We carried light cargo such as carry-on baggage on the seat, and I didn't notice anything obvious.

I called the claims adjuster with the company. They seemed responsive and are following up.

Should I alert my credit card company and block transactions from that company?

Any other actions I should take?

Also, the credit card company covers collision damage waivers, but unfortunately only for 15 day rentals. Ours was for 17 days.


And subsequently, So I called the claims adjuster at the car rental agency and sent emails. After two calls, as well as the evidence that the car was still in use, they closed the claim without charging us, and sent an email and voicemail confirming this.

No harm no foul. Next time, I'll call the credit card I intend to use to verify that my intended rental will be covered under their damage waiver coverage, especially as pertains to the place and length of the rental.


First, it's beyond me how a loose seat could be your fault. Perhaps they were going with a theory of malicious mischief? But that kind of thing seems to be a maintenance issue or manufacturer's defect - one they should have been able to address quickly in-house.

Thankfully I've not had any experience with rental car companies claiming bogus damage. When I travel, I usually pick up the rental car at the airport. Those places are usually designed to expedite the rental process; but I usually get someone to inspect the car and sign off on a report showing the condition of the car before I leave the lot - even though these places are designed to hand you keys and just let you go.

Since you point it out, the return process is probably still an open issue. It would seem that we are relying on the rental agency to be honest and not attempt to blame us for damage that occurs after the return. I've only been covering myself against claims for damage that occurred before I picked the car up.

Usually they try to expedite the return process as well. Perhaps I'll start taking a video "walk through" with my cellphone to show the condition of the car on return. The last rental or two I did this at pickup. Unfortunately such a run-through cannot be exhaustive, so I don't know that it would have helped in your situation in any case.

Still ... something to think about.

Regards,
- Joel
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They claim the seat was "loose"? You can't dislodge a seat by installing a booster. Good grief. It's bolted to the car frame. Could you imagine what would happen in a crash if the car seats could just be dislodged by installing a child safety seat?

My car is a Corolla, and it has releases on the rear seats, so that they can fold down and you can put long things in the trunk. If you don't push it until you hear the click (and you have to kind of slam it), the seat will be "loose".

It sounds like something like that happened and the clerk couldn't figure out how to latch the seat. Although, if you stopped short, anyone who was sitting in that seat might have felt the back of the seat move.
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It would seem that we are relying on the rental agency to be honest and not attempt to blame us for damage that occurs after the return. I've only been covering myself against claims for damage that occurred before I picked the car up.

twice i have had damage claimed -
Once I got a call a couple weeks later (ALamo) telling me there ws damage.
But ALamo has a policy that if the car is "signed off" by someone at their facility (and one retains that receipt) - then one is off the hook.
So that was handled quickly.

The next time, I had taken a walk around the car, and it looked ok.
I just threw my bag on the back seat, and never used the back compartment.
When I returned the car, the attendant scanned the tag and went directly to the hatchback, opened it up, pointed to some scratches and said You are responsible for this damage

He knew RIGHT where to go, and I did not leave that facility until I had it in writing that I would not be charged for damage to that vehicle.
I wonder how many people paid for that same damage?
That was Hertz.


peace & YMMV
t
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twice i have had damage claimed -
Once I got a call a couple weeks later (ALamo) telling me there ws damage.


I will not rent from Alamo. Almost a year after rental, they sent me notice of damage to the car and requested by insurance information. I had kept the receipt noting damage at the time of rental. I sent them a copy with a get lost note. I never heard from them again, and have never rented from Alamo again.
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When I returned the car, the attendant scanned the tag and went directly to the hatchback, opened it up, pointed to some scratches and said You are responsible for this damage

He knew RIGHT where to go, and I did not leave that facility until I had it in writing that I would not be charged for damage to that vehicle.
I wonder how many people paid for that same damage?


Probably everyone who actually opened the hatchback, thinking their luggage had somehow scratched it.

We usually use Enterprise, because we get a discount from them. But whenever I pick up a car, I go over it with a fine toothed comb to be sure I note every scratch or ding. Especially if the reantal agent says "It's not a big deal"

So far, so good, I haven't had them try to stick me for damage someone else caused.

LWW
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