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Both, I think. She's been really bad at answering the few questions I've had.

That's why I think it's important, during the "interview" process before you hire a loan originator, to have a few exchanges with that person in the method you're going to use going forward.

I typically communicate with my customers via email, especially if a married couple is considering using my services. That way, they can share my communications and nothing gets lost in the "Well, honey, she said..." exchange between husband and wife.

If your loan orinator did a poor job explaining her services at the get go, she's not going to get any better as the process continues.
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