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Called toll free assistance number on the CP2000. After 25 minutes on hold, got disconnected.

Called taxpayer advocate number per IRS website. Very nice lady listened to my story and said that she was unable to assist me because I had not talked to the assistance line. She transferred me back to the assistance number on the CD2000.

Finally talked to the assistance line noted on the CP2000. I reviewed the contents of the previous CP2000, what documents I had submitted in response, and the contents of the current CP2000. The assistance line guy indicated that they were "only a call center" and that he could not view or verify any documents that I may have submitted. He advised to submit the same information again.

So, I will submit the same documents again and hope for a different result.

This sounds a lot like the definition of insanity.

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