Can anyone point me towards options available to us when the banks is not crediting our mortgage payments, charging us interest, and adding payments back onto our principle? 1> phone calls2> ask for manager/supervisor3> ask for address for your lawyer to send a letter to.4> Attempt to contact CapOne management5> Pay a lawyer $100 to send a letter on your behalf to them.I would be writing physical checks, AND make sure the memo line clearly says what the payment is.ex. mortgage acct#32156; payment for March 2013
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