I have been a member since 2007 and a lifelong fan of the Fools books dated back to 2000. I just received an e-mail stating my Stock Advisor subscription was about to be renewed on Oct 22 automatically (using an out dated credit card I originally used in 2007). Two hours after I received this e-mail I went to fool.com to cancel my subscription. There was no place to cancel on line. I called the number and all I got was a recording. So I sent an e-mail with my info: e-mail, home address and phone number to cancel. This morning one day later I received an email stating my subscription would be cancelled in OCT 2012 and I would be billed for this current year. Fine if they want to be little and prorate me for the one day, but to charge an entire year. Shameful business practices to say the least.I was and am shocked. I think this is horrible for any business to allow this sort of customer service. Even worst is the FOOL, seeks companies for us to invest in with honest, out in the open policies and practices. My wife and I are having a baby so I am planning on staying out of the market for the next few months, figuring I would just just resign up for Stock Advisor then. Now I am having my doubts and from the other postings I have read this seems to be a standard practice at The Fool.
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