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Author: brucedoe Big gold star, 5000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 121319  
Subject: Can't E-File Taxes on TurboTax Date: 4/17/2009 11:27 AM
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Corss posted from the Fixed Income Board

I guess I can't e-file TT and will have to do paper. The previous year's AGI I used was apparently wrong and the application was rejected. so I called the IRS and got the figure they had (after answering many questions to establish that I wasn't a fraud.). So I correct the AGI figure in TT but get a message again that the submission is rejected. I called the IRS again to verify the AGI they have. It was the same. So I tried submitting again. I get an immediate response that the submission is rejected. so apparently in TT you get one shot to get the AGI correct, though they don't tell you this.

TT is totally unresponsive. They have an automatic feature to ask questions to (Ask what's her name), but in the end "she" just referred me to their board of TT users. Questions such as mine went unansewered. There is no further recourse as they do not accept telephone calls.

The second lady I talked to at the IRS said that mine was the second call she had on this topic.

brucedoe
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Author: irasmilo Big gold star, 5000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 105805 of 121319
Subject: Re: Can't E-File Taxes on TurboTax Date: 4/17/2009 1:14 PM
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I guess I can't e-file TT and will have to do paper. The previous year's AGI I used was apparently wrong and the application was rejected. so I called the IRS and got the figure they had (after answering many questions to establish that I wasn't a fraud.). So I correct the AGI figure in TT but get a message again that the submission is rejected. I called the IRS again to verify the AGI they have. It was the same. So I tried submitting again. I get an immediate response that the submission is rejected. so apparently in TT you get one shot to get the AGI correct, though they don't tell you this.

No, you can resubmit until you get an acceptance... but it isn't as simple as that. Intuit has to do a reset on the rejected return so that it isn't rejected again as a duplicate submission. You also have to run through all of the error checks and efile conversion steps. Even having done all that, there could still be a glitch or two that needs to be dealt with.

TT is totally unresponsive. They have an automatic feature to ask questions to (Ask what's her name), but in the end "she" just referred me to their board of TT users. Questions such as mine went unansewered. There is no further recourse as they do not accept telephone calls.

I can't speak for product support of their consumer products as I use their ProSeries product, but you might have more success getting a question answered now (since the big rush is over) than you would have a few days ago.

Ira

The second lady I talked to at the IRS said that mine was the second call she had on this topic.

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Author: brucedoe Big gold star, 5000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 105806 of 121319
Subject: Re: Can't E-File Taxes on TurboTax Date: 4/17/2009 1:53 PM
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Thanks Ira. Right now I don't know how to get them to reset, but I'll look into it. I think I saw someplace about sending an e-mail. will see if I can find it again.

brucedoe

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Author: ptheland Big gold star, 5000 posts Feste Award Nominee! Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 105807 of 121319
Subject: Re: Can't E-File Taxes on TurboTax Date: 4/17/2009 2:09 PM
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The prior year AGI must be something that TT has added. I've successfully e-filed countless returns for clients when I had no idea what their prior year AGI was.

You'll need to work through this one with TT.

--Peter

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Author: sandyw54 Two stars, 250 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 105810 of 121319
Subject: Re: Can't E-File Taxes on TurboTax Date: 4/17/2009 3:50 PM
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The prior year AGI must be something that TT has added.

TaxAct requires the same information in order to e-file.

Sandy

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Author: JeanDavid Big gold star, 5000 posts Old School Fool CAPS All Star Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 105811 of 121319
Subject: Re: Can't E-File Taxes on TurboTax Date: 4/17/2009 4:38 PM
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The prior year AGI must be something that TT has added.

TaxAct requires the same information in order to e-file.


TaxACT does require the prior year's AGI in order to e-file, but since this was the first year I used TaxACT, it could not get the value it added the previous year. It asked me to type it in.

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Author: irasmilo Big gold star, 5000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 105814 of 121319
Subject: Re: Can't E-File Taxes on TurboTax Date: 4/17/2009 9:04 PM
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The prior year AGI must be something that TT has added. I've successfully e-filed countless returns for clients when I had no idea what their prior year AGI was.

You'll need to work through this one with TT.


I believe you need the AGI for a self-filed efile return where the submitter doesn't have an EFIN. You and I (and other professional preparers)have EFINs assigned by the IRS when we applied for approval to efile.

Ira

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Author: 0x6a74 Big funky green star, 20000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 105815 of 121319
Subject: Re: Can't E-File Taxes on TurboTax Date: 4/17/2009 9:11 PM
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The prior year AGI must be something that TT has added. I've successfully e-filed countless returns for clients when I had no idea what their prior year AGI was.

You'll need to work through this one with TT.

I believe you need the AGI for a self-filed efile return where the submitter doesn't have an EFIN. You and I (and other professional preparers)have EFINs assigned by the IRS when we applied for approval to efile.


i seem to recall TT wanted either last yr's AGI *or* last yr's PIN ...since i didn't recall the PIN and AGI was handy, i used AGI

typed AGI wrong and ,like OP, return was 'rejected'

seems i just went back and re-entered, no problem.


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