Christine! Way to go!You're Foolish post is a testament to what Fools always need to do. It's imperative that people always get the name of the rep they speak with, and most of all, never let go when you feel you've been treated unjustly.Too many people will give up easily, and imo, that's what a lot of companies count on.Congratulations on getting things cleared up! : )Tony...but I still am...Off2Aruba
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