No. of Recommendations: 4
I have 2 accounts with Citicards. AT&T Universal and Citi Platinum Select. Both balances are at 0%. AT&T until 1/2004 Citi until 11/2003. Both of these accounts had constantly been sending be solicitations for $15 checks if I signed up for their credit protector services. (an obvious waste of money) I decided that for $30 I would sign up and cancel them 2 weeks later. I have documentation of when I cancelled and when I recieved a confirmation letter cancelling the service. The AT&T account was canceled, the Citi account was not. I just recieved my Citi Card statement w/ a charge of 36.15 and an interest charge of .50. NOT GOOD. I immediately called them back and had them cancel the credit protecter service and credit my account for 36.15. When I asked to have it also credited for .50 for the interest charges they obviously balked and said that was the reponsibility of Citi Cards. (Mind you they ARE THE SAME COMPANY!!!) They transfered me back to the Citi call center who informed me that this would be the responsibility of the Credit Protector Services. (BIG SUPPRISE THERE). I was at work and did not have time to deal with this.

I called CITI back tonight and spoke w/ a very helpful lady, who informed me that my account had actually been charged for 65.15 (not including interest) and offered to move the entire amount back to 0%.

All I can say is WATCH THOSE PEOPLE!!! and DOCUMENT EVERY CONVERSATION!!!

If you think this type of hassel is worth $15 the feel free to sign up for Citicards credit protector services.
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