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Author: akleck One star, 50 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 24247  
Subject: Comment about Wells Fargo Date: 4/6/2001 6:47 PM
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I don't have the pleasure of calling Wells Fargo's customer support very often, and I wanted to share my experience in case this hasn't been mentioned in a while.

While you're waiting to talk to a real person, the automated system comes on and asks you to key in your account number and social security number. It sounds like you have to do this. But the call will go through fine without it. Resist the temptation to key in your account information. They don't encrypt this data. Just ignore the messages that follow, and wait for your "banker" to come on line. They will ask you for the same information, but at least it isn't trasmitted over the phone lines.

I was put on hold for a long time by my first "banker". After the phone company dropped the call, when I called back in I got someone who sounded like he he was born yesterday and just got this job today. :) I wasn't satisfied with his handling of my problem, so he offered to connect me to his supervisor. Wrong! This must be the biggest joke in Customer Service. There isn't a supervisor! They just put you on hold. It took me a minute to get a clue, and I hung up and called back in. My third "banker" actually gave me useful information.

Sigh. The problem was with my ATM card. While I was looking at it I noticed "customer since 81". Twenty years with this company. Kind of an odd feeling.....
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Author: foobar73 Big red star, 1000 posts Feste Award Nominee! Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 6087 of 24247
Subject: Re: Comment about Wells Fargo Date: 4/6/2001 9:51 PM
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They will ask you for the same information, but at least it isn't trasmitted over the phone lines.

Um, and just how is it transmitted, if not over the phone lines? At the risk of sounding like a paranoid freak, you're exposed to just as much risk speaking over the phone as you are sending DTMF over the phone. The only advantage to speaking your information is that you prevent automated DTMF decoding, while subjecting yourself to the risk of eavesdropping or human wiretap.

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