corporations don't give a rip about us little people.

They do care about whether you buy their products or not. They care a whole lot about that. Serving temperature is something McD knows darn well affects consumer satisfaction. Not to hot, not too cold, as Goldilocks put it.

But if you serve billions and billions of people, a few idiots are gonna slip in there now and again. And they can be jumped on by parasitic lawyers who can hire soulless jury consultants who can put addled dumkopfs onto juries.

Thanks to them, McD now serves tepid coffee to the rest of us.