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Author: Ellisee One star, 50 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 2807  
Subject: customer service 5 stars Date: 10/2/2007 2:48 PM
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I'm not long or Short Garmin, but I know it is a popular stock among certain Fools and canadians,

Just wanted to share an excellent customer service story, My wife gave me an edge 305 to use for biking around holiday time last year, and it always seemed to drop the signal where I bike (santa cruz county, often in the woods.)
Dropping the signal is a major bummer, because it then registers your top speed as somehting unfathomable, like 172 MPH, and when you download your ride to google earth (cool feature for developing maps of local trails and seeing where the 85 mile weekend roadbike ride took you)
then it shows your route as a straight line going through impassable areas.

Anyway, I just about gave it up to the dead gadget drawer with the minidisk player and such things, 
I thought it was just not a good technology for my area,

but my riding buddy had the same computer, and said his worked fine, never dropped the signal on the same rides, and so I called customer service, expecting the full runaround, and five hours of B.S. to try to get it replaced.

well, they replaced it after my description of the problem, no questions asked, no proof of purchase, no nothing, just send it back ups and the brand new one just arrived today.

Charging it up now, I hope it works better, this is unproven as of yet,

but I have to say, I haven't had a better tech support call in my life.
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