No. of Recommendations: 0
d the receipt. Well, I checked my AMEX bill online yesterday and they had changed the amount to the full $54.70 without my authorizing it by signature. So, I in effect payed a 30% tip for what I would call poor service (althought I will admit it is difficult to serve 11 people; I know, I was a server myself during college).

My question is, is this out-an-out Credit Card Fraud?


Hi Brian!

I'm sure you've gotten plenty of replies on this one, but I'm just catching up on the board, and I'll toss my thoughts in on this.

Did you get a receipt when you paid that had the amount you intended? If so, you should've spoken up then and there, but regardless, the amount charged was different than what you expected to pay, and you need to dispute the charge with AMEX. I'm certain that AMEX will have absolutely no problem crediting your account--especially since we're talking about a very small amount.

Outside of the US, it's quite customary for a 15% gratuity to be automatically added to the check, and it's expected that the customer will pay it as it's often not considered optional believe it or not.

The reason that it's foreign to us is that unfortunately in most cases, the server does not get this gratuity. It's considered a service charge--more like a tax, if you will. Most of the service charge is divided up between all of the help, with a portion going to the restaurant. Again, while it's an unusual practice to us, it's very normal in other countries, and it's very customary that customers will add more on top of the final amount if they liked the service.

But since you didn't intend for this to be the case, and the bill was changed unbeknownst to you, I'd definitely call AMEX and dispute the added charge.

Good luck!

Tony
...but I still am...

Off2Aruba
Print the post  

Announcements

UGC Disclosure Notice Regarding Credit Card Posts
Community board discussions about credit cards are not provided or commissioned by banks who may have advertising relationships with The Motley Fool. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.
TMF Credit Center
The Motley Fool Credit Center arms you with real tools and simple messages, that will help you in every credit situation.
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Community Home
Speak Your Mind, Start Your Blog, Rate Your Stocks

Community Team Fools - who are those TMF's?
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.
Advertisement