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Digesting acquisitions is always a little fraught and the results can be uncertain in addition to costing extra cash as operations merge, overlaps are eliminated etc.

Good to see the company is strengthening their online presence with eShare. The purchase of Smallwonder looks pretty smart as well. A lot of companies are moving to the web in an effort to downsize their call center operations. Though talking to a human will always be necessary when dealing with difficult questions (hopefully), it's much cheaper to do things on the web. So small to mid-size call centers are probably going to be in-vogue in the future.
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