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Author: s3d1r901 Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 75376  
Subject: Discount Broker Frustration! Date: 10/7/1999 3:27 AM
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I have been having all sorts of problems with my discount brokerage, to which I was referred by Bank One, and am truly at the end of my rope. I would be so appreciative of any help in organizing a search for a new discount broker that anyone might be able to offer. On top of trying to keep an eye on my investments and assisting my family in its financial planning, I feel overwhelmed by the onslaught of advertising and other information. I don't know how to approach this search efficiently, much less anything about how complicated it might be to switch my account.

I thought my broker would be convenient and offer good value because (1) it is a discount broker (HA!); (2) I can make deposits to my brokerage account at the bank (if the local branch office feels like taking my check that day -- yes, they have actually refused to take a deposit, forcing me to wait several days, then go downtown with checkbook in hand to a larger branch office to make my deposit); (3) my cash is swept into a money fund and earns "interest" while I wait to invest it (but the rates are nothing to brag about); (4) it also offers online trading (this is the biggest joke -- "in-depth" research on only 20 companies, customer service that to this day has completely ignored three e-mails from me that were sent well over a week ago, they botched my registration and I elected to cancel it, I am no longer confident that they are capable of keeping sensitive information strictly confidential and am genuinely afraid of identity theft. And for all this, they want $19.95 a trade!).

Please forgive the length. It's after 2 a.m. and my frustration is great, and oh it has been well earned. What I would like is a discount broker with reasonable rates for broker-assisted trades, that is readily accessible, and that offers the option of on-line trading in which I can have confidence, as well as computer-savvy customer service reps who actually want to help. I'd also like a money fund for cash balances -- gee, the usual things! Does this exist? How best to comparison shop?

I am so grateful for any help. Thanks in advance. S3. . .
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