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Another bunch of cast members screws up and can't make Disney work in their local community... The Pentagon City Store closes on Sunday.

Several of the former cast members are going to converge on the Store at closing time ... actually, I don't know what we're going to do. Probably stand around, look at each other, then go home.

I have to mention 9/11. We really did some good. Pure Magic -- that's what we gave the shellshocked guests, firefighters, and rescue workers. We actually made people smile, even when we were walking around trying not to cry ourselves. In fact, what we did was all unauthorized -- mixing and matching Hallowe'en costumes, a Tigger costume with a Snow White tiara, Snow White with Mickey ears, and sitting down with young guests and doing "dramatic readings" of our storybooks.

It was total mutiny on our part, totally against the SOPs of Project GO. We spent way too much time with guests who weren't in the mood to buy anything. They just wanted to be around Disney characters and experience a little innocence in a lunatic world. And we gave it to them.

We knew that, when we got off work at night, we would come out of the Pentagon City parking lot and be blinded by the stadium lights across the street that were trained on that horrible black gash in the Pentagon. Sometimes we could smell the jet fuel coming across from ground zero. It was like Groundhog Day -- the rest of the country and company moved forward, but we were stuck on 9/11. We couldn't escape it. Several of us were suffering from PTSD ourselves. But we got our smiles. It was enough for us to say, "Okay, Mickey. We win. The bad guys lose."

But we didn't add a cent to the stock price or earnings, so Wall Street -- the ones who really run The Walt Disney Company -- couldn't care less. And many of you know that corporate didn't even remember that there was a Disney Store near the Pentagon until I e-mailed Corporate HR on 9/12 to tell them that -- contrary to Iger's company-wide direction the day before -- our Store was still closed, because the Pentagon was still on fire. Truly Dickensian -- a bureaucracy gone amuck, a company growing so out of control it doesn't even know where its employees are.

Demolition crews show up on Wednesday. Bye, Mickey.

CM for 5 1/2 years
Store 332

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