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Author: jfruhbauer Big gold star, 5000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 665  
Subject: Experían woes Date: 12/5/2002 12:50 PM
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Dang, I have never liked Experían, but now I dislike them even more.

I haven't had reason to contact them for awhile, but when I called them today, instead of a central location for disputes/questions, they have it regionalized. My “region” only has ONE person working only 3 days per week and the woman doesn't have instant access to our CRs (it takes her about 1 hour to obtain the report from Experían).

I had absolutely no problems with the other two CRAs.

If I call the 888-number on my regular phone, it IDs me and tells me to call the “local” number and does not allow transfers to a live person. I called the local phone company and they state (and this sounds WEIRD) that there is no way to block caller ID on an individual call (although this was an option with my old phone company, apparently QWEST is far behind in technology!). So I called the 888-number on our cell phone, thinking the ID wouldn't work – well, the ID didn't work, but I still couldn't get a live person.

Why is Experían so screwy? Argh!

Jennifer


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Author: mcrochip Two stars, 250 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: 654 of 665
Subject: Re: Experían woes Date: 12/6/2002 4:05 PM
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If I call the 888-number on my regular phone, it IDs me and tells me to call the “local” number and does not allow transfers to a live person. I called the local phone company and they state (and this sounds WEIRD) that there is no way to block caller ID on an individual call (although this was an option with my old phone company, apparently QWEST is far behind in technology!). So I called the 888-number on our cell phone, thinking the ID wouldn't work – well, the ID didn't work, but I still couldn't get a live person.


Just as a side note here - my understanding is that even if you DO block caller ID (*67 I think), there's no way to block it from a 1-888 number. Those phone numbers get that information to be billed for it (like a reverse long distance call).

As far as the agencies go, I prefer dealing with Equifax. Experian I think has had more goofs on my report than the others, and always took a good bit of fighting with them to actually verify the information was inaccurate and have it removed.

-Steve

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