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AirTran Airways apologized on Wednesday to all the passengers aboard Flight 373 after delaying the plane more than 10 hours. Passengers endured circumstances that the airline said never should've happened. Their two-and-a-half-hour flight to Orlando turned into a 12-hour nightmare. The passengers boarded the flight around 8 a.m. and were stuck until changing planes before taking off at 5:46 p.m. The plane was trapped on the tarmac in a flight that was almost literally frozen to the ground. The passengers made it to Orlando 10 hours after they were supposed to arrive.

Who thinks apologies and a free ticket are nice, but it was totally inexcusable that it happened in the first place...
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