From UPS's website:UPS Next Day Air® Get guaranteed overnight delivery for day-definite shipmentsDelivery Commitment Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination Service Area Destinations and Origins:All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii Benefits Ideal for shipments that must arrive earlier in the business day Guaranteed service There is a link on the right side of that page that leads to the Terms & Conditions. From what she posted, her package meets them. She has 15 days in which to file a claim, either over the phone or with their online billing page.I would do so. It's not an overly complicated phone call. The trucks has GPS on them. They will know what time he stopped at the address where GoMC was and pulled up the parking brake. The in-vehicle systems record that type of data. DH drives a vehicle with a similar system. Even if the driver scanned the package at a previous stop, the *truck* will have its own separate data record of its routes and times.I sent DH's green card to Canada when he forgot it for a business trip. I think it was via Fedex, but I also had a service failure for on time delivery. No problem getting the refund.Laura
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