UnThreaded | Threaded | Whole Thread (2) | Ignore Thread Prev | Next
Author: SethJohnson One star, 50 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 308847  
Subject: Re: OT: It pays to call! Date: 9/6/2004 2:47 PM
Post New | Post Reply | Reply Later | Create Poll Report this Post | Recommend it!
Recommendations: 0
FWIW, I've had nothing but good service from T-Mobile. I was originally an Arial Wireless customer, then Voicestream bought Arial, then T-Mobile bought Voicestream. I've been along for the ride the entire time.

Its great when I call customer care with a problem. I recently upgraded to a Family Plan and added my fiance to the account, and I wanted to avoid the $35 setup charge. The rep I spoke to said something along the lines of "Let me pull up your account here. OK, you've been with us for... oh my, I don't think we'll have any problem waiving that fee for you!"

No billing BS, no dropped calls, good customer care AND they honor most of their "new customer specials" for existing customers as well. Not bad in my book.

Post New | Post Reply | Reply Later | Create Poll Report this Post | Recommend it!
Print the post  
UnThreaded | Threaded | Whole Thread (2) | Ignore Thread Prev | Next


TMF Credit Center
The Motley Fool Credit Center arms you with real tools and simple messages, that will help you in every credit situation.
Pencils of Promise - Back to School Drive
"Pencils of Promise works with communities across the globe to build schools and create programs that provide education opportunities for children."
Post of the Day:
Saul's Investing Discussions

Why Did I Buy a Bunch of PFIE Today?
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Community Home
Speak Your Mind, Start Your Blog, Rate Your Stocks

Community Team Fools - who are those TMF's?
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and "#1 Media Company to Work For" (BusinessInsider 2011)! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.