Go ahead and try to find a computer company which has not outsourced consumer tech support to India. ___The Dell tech support I've used was in Sacramento. The Apple support that DH has gotten was also US-based. Hmmm...aren;t these 2 of the most successful computer companies? (On the other hand, DH's new PowerBook was shipped out of Shanghai I can't speak for Dell eprsonally but , I called Customer service for Gateway 4 times in one day to work a problem....one call went to Salt Lake City the other 3 went to overseas locations. You might have just gotten "lucky" with that Sacramento call
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