No. of Recommendations: 0
I posted a message awhile back regarding my nightmare with Advanta.

The saga continues...I came home one night to find 2 messages from customer service saying "call us immediately". Lo and behold, I actually got to speak to a live person! I explained to her all of my problems (too numerous to mention here) and she was very attentive, nice even, especially when I mentioned the violations Advanta had made in respect to the Fair Credit Billing Act (no statement for 3 billing cycles). The major problem was the interest rate on the account. The promised 5.9% for 9 months had been mysteriously increased to 13.99% since day 1 of the account. Well, she fixed this, made it retroactive to day 1 and reversed all the late charges that had been posted in error. A total correction of $143.18!

Yes, Fools, I did get her name and direct extension in case these corrections don't show up on my next statement.

Moral of the story: Know the laws and the rights they provide to the consumer. Customer service departments pay more attention to an informed consumer.

Christine
Print the post  

Announcements

UGC Disclosure Notice Regarding Credit Card Posts
Community board discussions about credit cards are not provided or commissioned by banks who may have advertising relationships with The Motley Fool. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.
TMF Credit Center
The Motley Fool Credit Center arms you with real tools and simple messages, that will help you in every credit situation.
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Community Home
Speak Your Mind, Start Your Blog, Rate Your Stocks

Community Team Fools - who are those TMF's?
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.
Advertisement