No. of Recommendations: 0
Hasn't happened to me (yet), but if it does I'd sure rather find out by visiting the web site than by having a waitress tell me my card's not valid.

I'd be curious how Citibank handles the interim between cancelling your old card and your receiving your new one, when you don't know your old card's no good.

Greetings, YewGuise, I called Citibank at the customer service number on the back of my card. They confirmed that the website freeze was legitimate (it was really them that did it) and also gave me a date by which the old card would be formally closed if I took no action to close it sooner (which I did once the new card arrived). But the old card kept right on working without pause until I activated the new card. Oh, and Citibank preserved my lengthy credit history without my having to ask for it. So I never went uncovered, despite having the website frozen for payments or for viewing account details, until I activated the new card.

Print the post  


UGC Disclosure Notice Regarding Credit Card Posts
Community board discussions about credit cards are not provided or commissioned by banks who may have advertising relationships with The Motley Fool. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.
TMF Credit Center
The Motley Fool Credit Center arms you with real tools and simple messages, that will help you in every credit situation.
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.