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Hey Jan,

Although I have not used Schwab's bank, I have used Schwab as my primary trading broker since the 80's and have been very satisfied with them.

When you login to Schwab's website look on the upper middle section of the screen you should see a link "My Consultant".
Click on that link and you will see a drop down menu showing the name, direct phone number and email address of your primary contact with Schwab. Call him/her and they will help resolve any problems you may have with their bank.


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