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Author: cocomurph1 Big gold star, 5000 posts Old School Fool Home Fool CAPS All Star Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 46802  
Subject: Re: OT- Open Letter to Rodger Riney, CEO, Scottr Date: 12/1/2005 10:11 PM
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Hi missash!

So far, despite the best efforts of myself and a really good local branch manager, including:

my initial phone calls to the local manager- ( professional, gave me what little corporate had told him )

my two phone calls with the compliance department- ( awaiting a supersior's call since Monday )

the local manager's calls to the compliance department ( his initiative to get someone higher up to call me, said it would happen "soon", but that that HQ is inundated with calls )

my ST website email asking how to send a letter to Rodger Riney ( no response for two days )

and finally actually sending the letter to a generic ST email HQ site that I got from the local manger today when he found out I had gotten no response from corporate, with a requset that it be forwarded to RR before I posted it here on TMF ( no response )

The only ST employee who has handled this as best he could has been the local manager, Jay, who initiated some communications without being asked in order to get some answers and has been empathetic versus defensive.

From the rest of Scottrade? NADA!

I'm not holding my breath, since an organization ( or some portion thereof ) that is so out of touch with how their own customer's predictably reacted to this snafu, can't be expected to respond in a timely manner.

Hopefully, someone at the top will shake things up!

And the saddest thing of all?? I've not heard a single admission that there was a problem from anyone at corporate.....nor a single apology ( except from the local man ).

No one at corporate has? said " we're sorry, we messed up on not making this a priority communication, what can we do to make you feel better about Scottrade ".....they are too busy defending a bad decision....sad!

Cheers!

Murph
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