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Author: 2gifts Big gold star, 5000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 308519  
Subject: Re: Late Payment - how to talk to CC erase fees Date: 2/4/2014 8:54 PM
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How to approach them and ask that they erase and fee and / or interest on my 2 day late payment ?


I'd just call, explain that it was your error, and ask if they will erase the late fee and the interest since they can see that this is a first for you, and you have been a very good customer over the years.

I once had a payment get lost in the mail, and only noticed it because I went online to check on a charge. I called the credit card company, explained that I had mailed it, but I could see that it had not been credited to the account nor had it cleared, and asked what could be done. They did not charge the late fee or interest (this was DH's business card, so we make a lot of charges on that every month), but the woman did suggest I move into this century and start paying online, which I did.

My experience is that most companies will work with you on errors such as this
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